Our Business : Eurasia Shared Service Center in Sofia

Eurasia Shared Service Center in Sofia


The AES Regional Shared Services Center was established in September 2013. In the beginning, it delivered specialized financial, IT and supply chain services to all AES businesses operating in the region of Europe and the Middle East. Over the following years the center expanded significantly, and added functionssuch as Human Resources and Communications functions. After the unification of the Europe and Asia regions in 2017, the center started working for the company’s businesses in 7 countries – Bulgaria, Jordan, the Netherlands, the United Kingdom & Ireland, India, the Philippines and Vietnam, which are part of the newly created Eurasia Strategic Business Unit.

The strategic decision to open a Shared Service Center in Bulgaria was taken by the AES senior executive team on the basis of the competitive advantages of the country. These are the availability of highly qualified professionals in the areas of finance, human recourses and information technologies. The center employees are proficient of English and experienced working for international companies. Bulgaria’s strategic geopolitical and time-zone location, and the country’s political and macroeconomic stability are advatages that helped the identification of Sofia as a suitable location for the development of this business line.

Currently, The Shared Service Center employs more than 100 qualified white collar workers and there is a tendency for this number to grow.

For several years, AES has been building similar units in different countries around the world, bringing together supportive and administrative functions and processes. Similar centers already operate in Argentina and Brazil.




The finance center, which is the largest part of the Eurasia Shared Service Center, covers wide range of financial activities - processing invoices, basic accounting, financial statements, tax and regulatory reporting, internal financial controls and financial processes. Its main function is to provide specialized financial, accounting and reporting services to core operational businesses of AES in the Eurasia Strategic Business Unit. The development perspective is to take on new companies in the region. In addition, the financial center is working on a number of regional projects related to harmonization and unification of reporting systems and processes in all businesses it serves. All this happens with the dedicated work of a young and enthusiastic team of competent professionals who pursue goals and achieve excellent results in their work.


Supply Chain Management (SCM) function in Bulgaria is implemented  by a local team, part of the AES Eurasia Supply Chain Management team. Eurasia is a Strategic Business Unit announced in 2017 to lead the company to a best class performer combining the efforts of teams based in Bulgaria, Jordan, the Netherlands, the United Kingdom & Ireland, India, the Philippines and Vietnam.

Our vision as a team is to contribute to the competitive advantages of AES Eurasia through the delivery of integrated and sustainable supply solutions.

Since mid 2013 we have started several major initiatives to reduce complexity, excel our performance and enable better results for the company. Our supply chain management team was split into two main streams Eurasia buyers performing centralized sourcing for most of the high value deals and local plant buyers realizing regular daily deliveries.

The AES Supplier Management procedures, which we apply to all our deals, observe the principles of transparency and reflect our corporate values. Our first value globally is Safety first. Therefore we require all our contractors to show their safety records, to be instructed in accordance with local legislation and to accept and strictly follow our world class company safety policy.

Along with safety standards, suppliers are required to comply with local legislation on environmental and occupational health. The AES procedure for selection, appointment and management of contractors actually increases their awareness in each of these areas.

The procedure contains several documents:



- Selection Appointment and Management of Contractors

- Bid Questionnaire

- Questionnaire for environment risk assessment

- Hazard Assessment Form

- Bid Evaluation Form

- Contractor Safety Rules

- Contract Monitoring

- Contractor Handbook



AES works transparently and facilitates market competition. We implement procedures that enable us being objective during our tenders. We evaluate the bidders taking into account certain aspects of their proposals such as Safety, Health, Environment, Security, Technical Parameters, Alignment, Cost and Execution. We have developed a strict Compliance Procedure that reflects our respected position of a NYSE listed company. The Compliance Procedure ensures that the highest ethical and legal standards are upheld in all our business transactions. The Procedure includes a “know your business partner” program which requires AES to conduct due diligence on every prospective business partner and/or vendor prior to entering into a business agreement. To that end, the prospective business partner and/or vendor:



- Provides completed and verified by signature Due Diligence Questionnaire.

- Acknowledges our Code of Conduct – From words to action.

- Provides a certificate of origin or certification.



We also use the service of a commonly accepted third party to check the vendor for possible reputation and legal risks.

AES Eurasia Supply Chain Management team recognizes the need of a sustainable approach in every business decision taken. Thus, we are constantly striving for excellence and develop equally well our internal and external procedures. We apply specific key indicators for assessing our performance measures and tracking. AES has a global excellence program called APEX (AES Performance Excellence) and our staff has been trained in Six Sigma methodology for  business process improvement developed by Motorola in 1986. We are a risk aware team that performs a detailed analysis of costs and appreciate the unique qualities of our suppliers.

Supply of goods and services at competitive price is essential for the AES operation and maintenance. Compliance with all corporate requirements and procedures creates a sense of trust and confidence in our partners.


The core IT team is localized at the Eurasia Shared Service Center, based in Sofia in order to eliminating the geographical limitation and boost the effective use of all available potential of knowledge and skills in the different areas. This core consists of several major functional units:


IT Business Analysis - this featureis the link between business and IT technology. The main activity is to identify opportunities to improve existing solutions and servants to analyze the changing needs of the organization, and is a major source of information about new projects and services.


IT Projects - Structural approach to the management of all processes related to the implementation of projects and significant tasks within the IT structure Eastern Europe.


Operational IT services - this unit focuses on the development of IT processes, their implementation and provides support for existing services.


Business applications - Ensures effective development and maintenance of key business applications such as financial and commercial systems, and lifecycle management of business applications.


Networks and cyber-security - providing protection of information systems and networks from cyber threats such as hackers and cyber-crime. Provides confidentiality, integrity and availability of the organization's assets, information, data and IT services.